PRIVACY POLICY

Effective date: 10/09/2025

 

This Privacy Policy explains how NLABS Sistemas Não Tripulados LDA (“NorteLabs”, “we”, “our”, “us”) collects, uses, and protects your personal data when you use our website nortelabs.com or purchase our products.

 

1. Company Information

  • Legal name: NLABS Sistemas Não Tripulados LDA

  • Address: Rua de Vilar de Cima 138, 4890-050 Arnoia, Celorico de Basto, Braga, Portugal

  • VAT/Tax ID: 518481409

  • Email: info@nortelabs.com

  • Phone: +351 925 752 033

 

2. Data We Collect

We may collect the following categories of personal data:

  • Identity and contact details (name, email, phone number, billing/shipping address, VAT number).

  • Payment information (processed securely by WooPayments and its partners).

  • Account details (if you create an account with us).

  • Technical data (IP address, browser type, device information).

  • Marketing and communication preferences.

 

3. How We Use Your Data

We process your data for:

  • Fulfilling and delivering your orders.

  • Managing payments and invoices.

  • Customer service and communication.

  • Marketing and advertising (Google Analytics, Google Ads, Meta Pixel, newsletters, WhatsApp Click to Chat).

  • Legal compliance (tax, accounting, record-keeping).

 

4. Legal Basis

Processing is based on:

  • Contract performance (to process orders).

  • Legal obligations (e.g. tax record-keeping).

  • Consent (for marketing, cookies, newsletters).

  • Legitimate interest (to improve our website and services).

 

5. Sharing with Third Parties

We may share data with:

  • Payment processors (WooPayments).

  • Shipping providers (DHL, UPS, CTT, and others as needed).

  • Technology partners (Google Analytics, Google Ads, Meta/Facebook, WhatsApp).

  • Professional services (accountants, legal, IT).

We never sell your data.

 

6. Data Retention

  • Invoices and tax documents: 10 years (EU tax law).

  • Customer accounts: until deletion request.

  • Marketing data: until consent is withdrawn.

  • Cookies: according to our Cookie Policy.

 

7. Your Rights

You have the right to:

  • Access, correct, or delete your data.

  • Restrict or object to processing.

  • Withdraw consent at any time.

  • Data portability.

  • File a complaint with your local Data Protection Authority.

To exercise these rights, contact us at info@nortelabs.com.

 

8. Cookies

We use cookies and similar technologies. For details, see our Cookie Policy.

 

9. Security

We take appropriate technical and organizational measures to secure your data.

 

DISCLAIMER

 

The information provided on nortelabs.com is for general informational purposes only. While we make every effort to ensure accuracy, we provide no warranties regarding completeness or reliability.

  • Technical specifications of products may change without notice.

  • Products are intended for professional use; the customer is responsible for correct handling.

  • We are not liable for damages arising from misuse of our products or information on this site.

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